Introduction
gentle-wolf ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect the following types of personal information:
- Contact information including name and email address
- Information about your vehicles and driving patterns when you request our services
- Communication preferences and correspondence history
- Website usage data including pages visited, time spent, and navigation patterns
- Device information including browser type, operating system, and IP address
How We Collect Information
We collect personal information through:
- Forms submitted on our website
- Email correspondence
- Telephone conversations and video consultations
- Cookies and similar tracking technologies
- Third-party analytics services
Purpose of Collection
We collect and use personal information for the following purposes:
- To provide fuel analysis and consultation services
- To respond to enquiries and service requests
- To send service-related communications
- To improve our website and services
- To comply with legal obligations
- To protect our rights and interests
Disclosure of Information
We may disclose your personal information to:
- Service providers who assist in delivering our services
- Professional advisers including lawyers and accountants
- Government authorities when required by law
- Successors in the event of a business transfer
We do not sell personal information to third parties for marketing purposes.
Data Storage and Security
We store personal information on secure servers located in Australia. We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls limiting data access to authorised personnel
- Regular security assessments and updates
- Staff training on data protection practices
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for seven years following the completion of services.
Your Rights
Under Australian privacy law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Withdraw consent for specific processing activities
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies and similar technologies to enhance user experience and collect analytical data. For detailed information about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through our website. The "last updated" date at the top of this page indicates when the policy was most recently revised.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: Suite 405, 123 Collins Street, Melbourne VIC 3000, Australia
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.