Introduction
This page provides additional information for residents of the European Union (EU) and European Economic Area (EEA) regarding their rights under the General Data Protection Regulation (GDPR). This information supplements our main Privacy Policy.
Data Controller
gentle-wolf acts as the data controller for personal information collected through this website. Our contact details are:
gentle-wolf
Suite 405, 123 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases as defined by GDPR Article 6:
Consent (Article 6(1)(a))
Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications or accepting non-essential cookies.
Contract (Article 6(1)(b))
Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract, such as when you request our consultation services.
Legal Obligation (Article 6(1)(c))
Processing necessary for compliance with legal obligations to which we are subject, such as maintaining financial records.
Legitimate Interests (Article 6(1)(f))
Processing necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights. Our legitimate interests include improving our services, protecting our business, and communicating with you about services you have used.
Your Rights Under GDPR
As an EU/EEA resident, you have the following rights regarding your personal data:
Right of Access (Article 15)
You have the right to obtain confirmation as to whether we process your personal data and, if so, access to that data along with information about how it is processed.
Right to Rectification (Article 16)
You have the right to have inaccurate personal data corrected and incomplete data completed.
Right to Erasure (Article 17)
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction (Article 18)
You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability (Article 20)
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object (Article 21)
You have the right to object to processing based on legitimate interests, including profiling. You also have the right to object to processing for direct marketing purposes.
Rights Related to Automated Decision-Making (Article 22)
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
International Transfers
As an Australian company, we may transfer personal data outside the EU/EEA. When we do so, we ensure appropriate safeguards are in place, which may include:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules where applicable
- Adequacy decisions where the destination country has been deemed to provide adequate protection
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are:
- Service records: 7 years following service completion
- Marketing consent records: Until consent is withdrawn, plus 3 years
- Website analytics data: 26 months
- Contact form submissions: 2 years from submission
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. This period may be extended by two further months where necessary, considering the complexity and number of requests.
We may need to verify your identity before processing your request. If we cannot verify your identity, we may request additional information.
Complaints
If you believe we have not complied with GDPR, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
We encourage you to contact us first so we can attempt to resolve your concerns.
Updates
This GDPR information may be updated periodically. Material changes will be communicated through our website.